James C. Sevy
SKILLS:
Business
Analysis, Project Management; e-Commerce; Internet Technologies; Web Site
Design; Microsoft Office, Project and Visio, User Interface and Information
design, Macromedia Fireworks, Macromedia FreeHand, Adobe Photoshop, Microsoft
FrontPage; Media Production; Technology Analysis and Research; Technical
Writing; Creative Writing; Business Development; PC hardware and configuration
troubleshooting and repair, Network Administration and configuration; Technical
Customer Support.
EXPERIENCE:
INetShops.com
http://www.inetshops.com
(Apr
01 – Present) Owner, Internet/e-Commerce Consultant, Business requirements,
Functional specs, web site Design, Hosting
·
AlderOnion – Partnered with GryphynWorks to develop and implement new website and
eCommerce solution. http://www.AlderOnion.com
·
TuxShirt.com – Developed and implemented new website and eCommerce
solution. http://www.TuxShirt.com
·
Hart’s Tux & Gown – Developed and implements new website, including
integration with 3rd party services provider. http://www.hartstuxandgown.com
·
The Utah Home Builders Association
Partnered with GryphynWorks to design and implement a new web presence, http://www.utahhba.com
·
The Morrell Foundation – Partnered with GryphynWorks to design and
implement a new web presence, http://www.morrellfoundation.org,
·
·
Screen Graphics.com, LouiWear.com, new site design and hosting, http://www.screengraphics.com http://www.louiwear.com
·
MusiCare.cc/MusiCarExchange.com e-commerce, site design and hosting. http://www.musicare.cc http://www.musicarexchange.com
Madison River Technologies
(GeoDiscovery)
(Aug
00 – Apr 01) Program Manager/Business Analyst, (http://www.geodiscovery.com, http://store.geodiscovery.com)
·
Program Manager/Business Analyst for GeoDiscovery online store.
Determined business requirements and functional specs for e-commerce solution
and lead team to implement them in a short time.
·
Program Manager/Business Analyst for GeoView Mobile software
development. Coordinated the gathering of requirements, specifications and development
of a Palm OS application and firmware designed to work with hardware created by
GeoDiscovery.
·
Program Manager/Business Analyst for GeoDiscovery.com website
development. Coordinated and served on the development team for
geodiscovery.com corporate web site. Gathered requirements, built use cases and
determined functional spec.
·
Program Manager/Business Analyst for GeoDiscovery Active Content
development. Coordinated the development of XML based content for the GeoView
Mobile Palm OS App.
SeraNova, Inc.,
(Jan 00 – Aug 00) Business Analyst/Project Manager,(http://www.utah.com,
http://www.collegeenterprices.com,
http://www.aspect.com, http://www.sco.com, http://www.emimusicpub.com, http://www.openviewnow.com)
·
Business Analyst/Project manager for SCO Partner Store redesign
project, a business-to-business e-commerce site. In addition to managing the
many projects for this account I also acted as the account/relationship
manager. The projects were based on a custom web service custom built for SCO
by SeraNova.
·
Business Analyst/Project manager for the College Enterprises Inc.
corporate and subsidiary sites. Gathered business requirements, defined
functional spec. Managed the creation of several sites for College Enterprise.
·
Business Analyst/Project manager on the Aspect jobs/ Cut & Post
integration project. Gathered requirements, defined spec.
·
Project manager/ Account Manager for Utah.com on going site maintenance
and hosting.
Novell Incorporated, IS&T/NCS Novell Customer Services Systems (Aug 91 – Jan 00)
(Jan
96 – Jan 00) Business Analyst, Technical
Project Manager. (http://support.novell.com,
http://shop.novell.com, http://cnenet.novell.com, http://education.novell.com, http://developer.novell.com, http://www.infilearning.net
)
·
Lead development team that received the “Best Site for Corporate Users”
in the 1998 “The Ten Best Web Support
Sites” competition sponsored by The Association of Support Professionals, for
the Novell Support site.
·
Business Analyst/Project manager for re-design of Novell’s on-line MLA
business to business e-commerce site.
·
Business Analyst/Project manager for project to incorporate beFree!
Affiliate program with the shopnovell
e-commerce site.
·
Business Analyst/Project manager for project to add Purchase Order payment
option to the shopnovell e-commerce
site.
·
Business Analyst forNovell Education’s InfiLearning system, drove
gathering and documentation of business requirements, site design and
specifications for supporting hardware infrastructure and migration. I install
and implement the InfiLearning system on fully redundant infrastructure.
·
Business Analyst/Project manager and concept creator the Novell Support
Connection Radio Support Events project.
·
Key participant as business analyst and contributor to the Novell
Customer Services Electronic Commerce Strategy committee
·
Business Analyst/Project Manager for CNENet, Novell Education,
DeveloperNet, and
·
Managed the Forums Infrastructure project, which provided the
foundation for the Novell Support Connection Forums, Novell Developer Support
Forums and Novell Education Forums.
·
Business Analyst/project manger for Anniversary roll-out project. Did
extensive testing in the WordPerfect usability lab, gather business
requirements and defined spec for a complete re-work of interface, and upgrade
of search engine to the Novell Support Connection.
·
Business Analyst/Project manager for project to create and implement
the Style Guide for the Novell Support Connection. Researched and defined customer
requirements for the Product Support Pages
Novell
Incorporated, NTS GroupWare Support SWAT (Oct 94 -Jan 96) SWAT Lead Engineer; Managed
strategic support for Key Accounts with Office and GroupWise product; managed
the creation of Proactive support documents and delivery mechanisms
·
Created the GroupWare support WWW HomePage with the standard NTS look
and feel incorporating information from all three GroupWare Products. Converted
NGWS Technical Documents to HTML and linked them to the page.
·
Supervised the creation of the GroupWare Support Remote Document
Server.
·
Managed resource responsible for the creation of proactive support
documents, videos, and training. Delivered to both internal and external
customers, these include the Novell GroupWare Professional's Guide, and the
Knowledge Stream Broadcast on Novell GroupWise, systems design.
·
Managed On-site activity resulting in $266,000 in revenue for the first
and second quarters of fiscal 1995.
·
WordPerfect Corporation
S.W.A.T (Strategic WordPerfect Assistance Team ) (Oct 93 -Oct 94) SWAT Manager and Lead Specialist, Managed
strategic support for Key Accounts with Office and GroupWise product.
·
Managed the resource providing 70% of service that generated $1.4
million in service contracts revenue.
·
Refined on-site services offering, generated $380,000 in revenue in
fiscal 1994
WordPerfect Corporation Problem Resolution (Aug 92 - Oct 93) Problem Resolution Team Leader, worked with Office, Mac, 3rd Party,
Install, Network and Memory Problem Resolution Teams.
·
Was integral in the development, implementation and refinement of the
small self-directing team concept.
·
Led teams to be proactive in working with Support.
·
Worked with Support team leaders to resolve problems and refine
processes.
·
Worked with several strategic large accounts to resolve technical
problems.
·
(Aug 91- Aug 92) Problem
Resolution Specialist, worked with customers, customer support and development
in the following areas:
·
Office, Mail & Notify for Windows, on various Networks operating
systems, WordPerfect Features, View Document
·
Provided support for all WordPerfect products on the WPUSERS forum on
CompuServe
Management of Service and Retail
Operations (http://www.musicare.cc )
·
Developed and maintained service relationship with individual customers
and key accounts.
·
Provided solutions through service oriented sales and training
·
Supervised Employees, scheduled and coordinated resources and manpower
·
LAN installation and
administration, POS and Accounting System
installation/implementation/administration.
·
Video Tape/DVD Authoring/
Production and Marketing
·
Published Bi-Monthly
Newsletter and Website
·
Marketed Computer Music Systems
and Software
·
Musical Electronics Service
and Repair
EDUCATION:
·
Professional Training: Sybase SQL, Java Development, Flash Development,
Presentation Skills, Writing Advantage, Project Planning and Management, Time
Management, Continuous Improvement (ISO), Building a Market Focused
Organization, Interviewing for the Right Fit, Evaluating Performance.
·
Graduated from
OTHER:
·
BYU
·
Vice President & President of the
·
Produced the 2005 IFYAC Fall Musical, Disney’s Beauty & the Beast,
sold out 6 performances, most successful production in the history of the
organization. I also played a lead role in the production, Cogsworth the clock.
·
President of the Friends of the American Fork Library, helped community
build a $4mil, 40,000 square foot library (1994-2001)
·
Performed in several Music groups including BYU Young Ambassadors,
Ricks College Showtime Company, The EITC Techtones, and currently the Kevin
Young Jazz Quartet.
·
Acted in several musicals, see acting resume at http://www.inetshops.com/jim/actingresume.htm.
PERSONAL:
Born
31 January 1959 to David G. Sevy and Geraldine Sevy in Caldwell, ID, Married to
the former Carol Cannon father to 9 children and 5 step children.